Shipping policy

SHIPMENT & PICK-UP, TITLE & RISK OF LOSS, SELECTION OF CARRIER.
If during the checkout process on the Site you request us to ship the products you purchase from us (“Purchased Products”), such purchases are made pursuant to a shipment contract, F.O.B. origin from our fulfillment center. You agree that you shall be the Shipper and Consignee for the purposes of this shipment contract and the associated Bill of Lading, and that we are not the Shipper. Further, you grant us any and all rights necessary to arrange shipment on your behalf, despite that we are not the Shipper and despite that you are in fact the Shipper. Specifically, you authorize us to select a shipping carrier (“Carrier”) of our choice to fulfill your request, and to base the decision to select a Carrier on the basis of any factor we deem relevant including without limitation the cost and/or speed of shipment.

BY AGREEING TO HAVE PURCHASED PRODUCTS SHIPPED TO YOUR LOCATION, YOU REPRESENT AND WARRANT THAT SUCH PURCHASED PRODUCTS ARE LEGAL UNDER THE APPLICABLE STATE LAWS AND REGULATIONS AND ANY APPLICABLE MUNICIPAL REGULATIONS OR ORDINANCES.

During the checkout process on the Site, you may be presented with a number of options regarding methods of shipment and/or delivery for your order. When you select a shipping or delivery method designated as “Ship to Terminal”, "Ship to Commercial Location" “Ship to Business” or the like (“Basic Shipping Method(s)”), we may in our sole and absolute discretion select a shipping method that does not include any additional shipping options (“Accessorials”) other than Hazardous Material designation. Default options associated with Basic Shipping Methods include shipping your order to a shipping terminal closest to your designated shipping address for you to pick up. Basic Shipping Methods typically do not include additional Accessorials such as (without limitation): insurance, liftgate, redelivery, layover, reclassification, reweight, advanced notification, limited access, driver unload, residential delivery, inside delivery, metro delivery, fuel surcharge, sort/segment, after-hours deliveries, Truck Ordered Not Used, diversion miles, additional stops, storage, and/or detention.

Shipping or delivery methods other than Basic Shipping Methods such as those designated as “Ship to Your Home” or the like (“Premium Shipping Methods”) may include additional Accessorials at additional costs to you, including without limitation: advanced notification, insurance, lift gate, residential delivery, etc.

Any and all costs of shipping, storage and/or additional transportation of any kind shall be borne exclusively and solely by you, but we may offer shipping specials from time-to-time where we absorb some of those costs on your behalf.

In the United States, shipment is not permitted to APO/FPO or P.O. Boxes. You may not ship any of our products to destinations outside the United States.

In the event that applicable state law(s) or local municipal ordinance(s) prohibit your shipment of Purchased Products into your designated state or local delivery destination, or in the event that any such state or municipality requires a permit or license for such a shipment to you or for your purchase of the Purchased Products, all such shipments (“Prohibited Shipments”) shall be prohibited and, therefore, orders for Prohibited Shipments are subject to cancellation. Without limiting the foregoing, shipments of Purchased Products to a delivery destination in the states listed at our Help Center as prohibited shall be deemed Prohibited Shipments.

You shall not undertake any Prohibited Shipments or otherwise use our Site or order any Purchased Products for the purpose of acquiring or procuring Prohibited Shipments. By utilizing this Site, you are representing that you are acting in a fashion compliant with your local and state laws regarding the purchase, transportation and delivery of the Purchased Products.

If during the checkout process on the Site you designate that you desire to pick up your order at one of our fulfillment centers or terminals rather than having products shipped directly to you, or you select a Basic Shipping Method, at the time of pickup you shall present valid identification matching your order particulars along with the credit card you used to complete the transaction on the Site. Your name on your identification must match your name on your credit card. You are the sole individual who may pick up your order and only after successful verification of your identification by us in our sole and absolute discretion. By leaving the shipping terminal or our fulfillment center with your order, you agree that you received all Purchased Products due to you in excellent condition, and that you thereby waive any claim of less than perfect tender of your order to you by us.

The risk of loss for and title to Purchased Products immediately passes to you at the moment prior to our delivery of Purchased Products to a Carrier. We are not liable for damaged or lost goods from that moment.

In the case of shipment, if Purchased Products are damaged or lost in transit, you shall adhere exactly to the Claims Procedure herein to make a claim for those goods directly with the Carrier.

CLAIMS PROCEDURE.
At the time of delivery: Check your delivery thoroughly. Clearly write the number of damaged cartons and/or lost cartons, if any, on the Bill of Lading (“BOL”) that accompanies your shipment. You must do this before you sign anything and before the driver departs. Sign the BOL and obtain a copy from the driver. You may view an example of a properly-notated BOL here.

Within three (3) days of the date of delivery of your Purchased Products: (1) send us a high-quality picture of the BOL, (2) if your claim relates to Purchased Products that are damaged, send us high-quality pictures and/or videos of each of the damaged goods.

As the shipper, and pursuant to the shipping contract under which the Purchased Products were shipped, You must then file your claim directly with the Carrier. In our sole and absolute discretion, we may elect to pursue the claim on your behalf, and you agree that we may do so and grant us any and all rights necessary to do so.

DELIVERY.
If you fail to take delivery of your Purchased Products for any reason, including without limitation if no one is available at the scheduled delivery date and/or time, if you refuse or reject the shipment, if you do not timely pick-up your shipment at the shipping terminal, if you miss the shipment, etc., you shall be solely responsible for any and all charges incurred as a result of your failure to take delivery.

If you fail to take delivery and such failure results in return of the shipment to us, you are responsible for any and all charges incurred as a result of your failure to take delivery as well as a restocking fee which shall be equal to 25% of the gross value of your shipment.

DELIVERY DATES/FORCE MAJEURE.
We will exercise commercially reasonable efforts to ensure that Purchased Products are delivered to you by your desired date and time, but we do not guarantee any delivery dates or times. We are not liable for delivery delays or failed delivery based on circumstances that are beyond our reasonable control. Any shipment delays, delivery delays, or delivery failures of any kind are not a breach of any agreement between us and you.

APPLICABILITY.
These Shipping & Pick-Up Terms shall apply whether or not you intend to use the Purchased Products in association with a celebration, holiday or special event, even if we had notice of same.