Refund policy

RETURN/REFUND POLICY.

Generally.
We do not accept returns of Purchased Products, and in some cases we are prohibited from accepting returns due to the nature of the products we sell.

Creditable Products.
A firework product that fails to function as expected by you or as intended by us is a “Creditable Product”. You shall adhere exactly to the Creditable Product Procedure herein to seek a credit for those goods. We have no obligation to issue credits for any Creditable Products unless you follow the Creditable Product Procedure and we determine in our sole and absolute discretion that a Creditable Product is in fact subject to issuance of a credit.

If you do not receive product(s) that you ordered and paid for, please view the Claims Procedure for products lost in transit in our Shipping & Pick-Up Terms.

Creditable Product Procedure.
Contact us with the following: (1) Your personal information used when making the your purchase. At minimum, provide your full name, email address and phone number, (2) A list of the Creditable Product(s), (3) A description of how the Creditable Product(s) failed, and (4) High-quality pictures and/or videos of each of the Creditable Product(s).

We will review your submission and advise you of our determination as to whether a Creditable Product is in fact subject to issuance of a credit.

For a Creditable Product that we determine is creditable, you should use your credit to make another purchase on the Site if you desire to obtain a replacement. Orders utilizing credit(s) are subject to the then-active terms and conditions on the Site at the time the order utilizing credit(s) is made.

Replaceable Products.
A non-firework product containing a defect is a “Replaceable Product”. Without limitation, Replaceable Products include the following products with defects: unworn garments, drawstring backpacks, phone grips, other defective items. You shall adhere exactly to the Replaceable Product Procedure herein to seek a replacement for those goods. We have no obligation to issue replacements for any Replaceable Products unless you follow the Replaceable Product Procedure and we determine in our sole and absolute discretion that a Replaceable Product is in fact subject to replacement.

Replaceable Product Procedure.
Contact us with the the following: (1) Your personal information used when making the your purchase. At minimum, provide your full name, email address and phone number, (2) a list of the Replaceable Product(s), (3) a description of how the Replaceable Product(s) is defective, and (4) High-quality pictures and/or videos of each of the Replaceable Product(s).

We will review your submission and advise you of our determination as to whether a Replaceable Product is in fact subject to being replaced.

For a Replaceable Product that we determine is subject to being replaced, we will either: (a) send you a replacement product, or (b) issue you a credit to make another purchase on the Site. Orders utilizing credit(s) are subject to the then-active terms and conditions on the Site at the time the order utilizing credit(s) is made.

In-Person.
You may undertake the Creditable Product Procedure or Replaceable Product Procedure in-person by visiting a designated Red Apple fulfillment center. In such a case, bring the Creditable Product(s) or Replaceable Product(s) for inspection.